mahkota99 Casino & Sportsbook Data Care

This page describes what we collect when you use mahkota99 and how we keep that data protected. We at mahkota99 collect personal information only to operate our platform safely, process your payments, and comply with financial regulations. We do not sell or share your data with third parties for marketing purposes.

When you register an account, verify your identity, deposit funds, or place bets on Liga 1 or other tournaments, you provide information to us. We also collect technical data—IP address, device type, browser, session logs—to prevent fraud and monitor platform performance. This policy explains what data we hold, how long we keep it, who can access it, and what rights you have.

Our commitment is transparency. We use plain language throughout this policy because data privacy is too important for jargon. If you have questions, contact our support team at any time.

What Data We Collect on mahkota99

We collect information in four categories. First, registration data: your legal name, date of birth, email address, phone number, and password (encrypted). Second, identity verification data: your national ID number (KTP), a photo of your ID, and your home address. Third, payment data: bank account details, e-wallet usernames, or QRIS identifiers used for deposits and withdrawals. Fourth, behavioral data: your login times, which games you play, bet amounts, account balance history, and technical logs (IP address, device fingerprint, browser type).

We collect this data only for purposes outlined below. We do not ask for sensitive personal health data or biometric information. If you contact our support team, we record the content of your conversation (chat transcripts, emails, SMS). We also use cookies and similar trackers to remember your login session and display preferences—you can disable cookies in your browser settings, but some mahkota99 features may not work properly without them.

How We Use Your Data

We at mahkota99 use your data for the following purposes. We verify your identity to comply with KYC (Know Your Customer) regulations and prevent money laundering. We process your deposits and withdrawals using payment data you provide. We monitor your account for fraudulent activity—unusual bet patterns, rapid deposits followed by withdrawals, or login attempts from multiple countries in a short time. We analyze game play data to detect colluding players or bonus abuse. We use your email and phone to send account notifications, withdrawal confirmations, and security alerts.

We may contact you regarding your account status, payment issues, or promotional offers (only if you opt in). During major tournaments like Champions League or Liga 1 seasons, we may send informational emails about new markets or game releases. We use aggregate (anonymized) data to improve our platform—tracking which payment methods are most popular in Jakarta, Surabaya, or Bandung, or which games see peak use during Piala AFF tournaments. We never sell or share your personal data with advertisers or third-party marketers.

Registration data

Used to create and manage your account; shared with no one.

Payment data

Used to process deposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or banks.

Behavioral data

Used to detect fraud, prevent bonus abuse, and improve platform features.

Technical data

Used to track login security, prevent DDoS attacks, and optimize performance.

We at mahkota99 do not sell your data. Your privacy is not a product for us to monetize.

Third-Party Processors and Data Sharing

We use third-party service providers to operate mahkota99. Our payment processor handles local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment transactions—we share your payment method and transaction amount with them, but not your password or full ID details. Our email provider sends you confirmations and alerts. Our server host stores your account data on encrypted servers located outside your jurisdiction (commonly in Singapore or the European Union). We sign data-processing agreements with all third parties requiring them to protect your data and use it only for the specified purpose.

We may disclose your data if required by law—for example, if a court orders us to share information related to a fraud investigation or money-laundering compliance review. We may also share anonymized data with our auditors or regulatory authorities during compliance checks. We never disclose your data to other users of mahkota99 or to unrelated companies for any reason.

Data Retention, Your Rights, and Contact

We retain your account data as long as your mahkota99 account is active. If you close your account, we keep your data for 3 years to comply with financial regulations, then anonymize or delete it. During this 3-year period, we may still need to access your data if a dispute arises (e.g., a payment chargeback or bonus dispute). Payment records are kept for 7 years per Indonesian tax law. Transaction logs may be retained longer to satisfy AML (Anti-Money Laundering) compliance requirements.

You have the right to request a copy of all data we hold about you. Send a request to our support team with your account number and email. We will compile your data and send it within 14 days. You also have the right to request correction of inaccurate data—for example, if your phone number or address changed. You may request deletion of your account, though we will retain data as described above for compliance purposes. You may object to promotional emails anytime by clicking "unsubscribe" in any message we send.

If you have concerns about how we handle your data, contact our support team via in-app help, email, or live chat. We investigate all privacy complaints within 14 days. If you remain unsatisfied, you have the right to lodge a complaint with your local data protection authority. mahkota99 services are available only where local law permits, and this privacy policy applies only to your use of mahkota99 in supported jurisdictions.

Summary and Security Practices

We at mahkota99 protect your data through industry-standard encryption, regular security audits, and strict access controls. Your password is hashed (one-way encrypted) and never stored in plain text. Payment data is transmitted via TLS encryption. We use two-factor authentication via SMS to verify your identity during account recovery or new-device login. Our servers are monitored 24/7 for unauthorized access attempts.

We do not share your personal data with advertisers, data brokers, or unrelated third parties. We share only what is necessary with payment processors, email providers, and hosting services to operate mahkota99. All third-party processors sign contracts requiring them to protect your data and use it only for specified purposes. We comply with Indonesian financial regulations, international data protection standards, and our own internal security policies.

If you have questions about this privacy policy, how we collect or use your data, or your rights as a mahkota99 member, contact our support team. We respond within 2–3 business days. This policy may be updated occasionally—material changes will be announced via email, and continued use of mahkota99 constitutes acceptance of the updated policy.